At that point, the login challenge is temporarily turned off for 10 minutes to allow you to sign in. Suspicious login activity is behavior that falls outside the normal pattern of user behavior. If you don’t want to use your Google Account to sign in to a third-party app or service, you can remove its connection. You can also remove a third-party connection for a single app or service. To provide a seamless experience, Automatic Sign-in removes the manual steps to sign in when you return to an app or service.
Fix sign-in issues with Gmail
If you’ve previously used Sign in with Google with the third-party app or service, it displays a personalized button that shows your profile picture and email address. If your desired account doesn’t appear, select Add another account. It allows apps and services to authenticate you and create an account based on the info it shares from your Google Account, like name, email, and profile picture. Your Google Account is the same account you use for Gmail, Drive, and other Google apps.
About 2-Step Verification and login challenges
If turning off the login challenge for a user doesn’t restore access, you can also generate backup verification codes to recover an account, if the user is enrolled in 2-Step Verification. As a Google Workspace administrator, you may need to restore access to a user account when a login challenge is preventing access. For instructions, go to Recovering administrator access to your account and Reset and recover passwords.
You may know the password for the user account, but a login challenge might prevent you from gaining access. If you’re an administrator of your organization’s Google Workspace or Cloud Identity account and you forgot your password, you can reset your own password to access your account. If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user account to restore access. If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user to restore account access. As a Google Workspace administrator, you can deploy this type of login challenge for your users. For example, after entering a password, a user gains access to their account only after entering a code that’s sent to their cell phone, or after using a security key.
Admin or user received a 2-Step Verification code that wasn’t requested
Learn to disable third-party sign-in prompts in Chrome. Some browsers, including ITP browsers like Safari, don’t allow these prompts to be disabled. If you disable the prompt in your settings, it won’t disable the prompt in your browser. If you haven’t granted consent to the third party, the Google sign-in prompt appears. Once you select the button, you can confirm the account you want to use to sign in. This button helps you remember how you last signed in to this app.
Sign in with Google button
There are multiple reasons for these issues—for example, forgotten passwords, or users being locked out due to login challenges. To reset the password of another administrator, you must have Super Admin privileges. As a Google Workspace administrator, you may need to restore access to an account for an employee who has left the company. If a user continues to receive unrequested verification codes, ensure that your organization is following security best practices. If you’re unable to gain access to the admin account using the steps to recover an account, you can recover your account through the Google account recovery page.
Troubleshoot login challenges, 2-Step Verification, & sign-in issues
- The code may have been sent to your phone, either inadvertently or by another user under other circumstances.
- If a login challenge is preventing access to a user account, you’ll need to turn off the login challenge for that user to restore account access.
- As a Google Workspace administrator, refer to the sections below for common problems related to login challenges, 2-Step Verification, and sign-in issues.
- If you don’t want to use your Google Account to sign in to a third-party app or service, you can remove its connection.
- If you disable the prompt in your settings, it won’t disable the prompt in your browser.
To begin the account recovery process, follow the instructions in Recover an account protected by 2-Step Verification. For example, this might occur if an administrator leaves the company or loses their security key. It might take several minutes for this change to take effect on the user account. For example, a user might not set up 2-Step Verification before the enforcement date, or a user might not have a phone signal and can’t get the verification code. For example, you may need to sign in to a user account as part of the offboarding process when an employee leaves the company. If the person attempting to sign in fails to enter the code, that person can’t access the account.
How to disable the Sign in with Google prompt
When you use Sign in with Google, you don’t have to enter a username and password repeatedly across different services. For instructions and more details about 2-Step Verification, go to Protect your business with 2-Step Verification. Follow the instructions to troubleshoot and resolve these issues for your organization.
If you have more than one Google Account, Sign in with Google prompts you to choose which account you want to use. You can use your Google Account to sign into third-party apps or services in 3 ways. Sign in with Google uses a securely transmitted code based on your Google Account. Sign in with Google helps you easily and securely sign in to third-party apps or services with your Google Account.
Sign in to Gmail
Or you may need to restore access for an existing user or administrator because the authorized user can’t verify their identity. For example, Google might send a verification code to the real user’s phone. As a Google Workspace administrator, refer to the sections below for common problems related to login challenges, 2-Step Verification, and sign-in issues. If you have Super Admin privileges, follow the same steps for resetting a user’s password. You may need to do this if you have many new users, or if you think accounts have been compromised.
- To provide a seamless experience, Automatic Sign-in removes the manual steps to sign in when you return to an app or service.
- For instructions and more details about 2-Step Verification, go to Protect your business with 2-Step Verification.
- As a Google Workspace administrator, you may need to restore access to an account for an employee who has left the company.
- For more information, go to Security best practices for administrator accounts and Security checklist for medium and large businesses (100+ users).
- There are multiple reasons for these issues—for example, forgotten passwords, or users being locked out due to login challenges.
Fix sign-in issues with Gmail
Google Workspace users and administrators might occasionally have difficulty accessing their accounts due to sign-in issues. For instructions, go to Reset a user’s password and Reset and recover passwords. For more information, go to Security best practices for administrator accounts and Security checklist for medium and large businesses (100+ users). For more details and instructions, go to Recovering administrator access to your account. If 2-Step Verification is preventing you from accessing an admin account, and if there isn’t another administrator in the organization who can assist you with regaining access, you’ll need to recover the account. For more details and for descriptions of the different types of login challenges, go to Verify a user’s identity with extra security and Add employee ID as a login challenge.
With 2-Step Verification, your users must sign in to their account in two steps. If you don’t have an existing account with the third-party app or service, one may be automatically created for you when you use Sign in with Google. The code may have been sent to your phone, either inadvertently or by another user under other circumstances. If you, or a user, receive pin up aviator login a 2-Step Verification code that you didn’t request, delete the code and don’t share it with anyone. For instructions, go to Recover an account protected by 2-Step Verification.
Setting up more than one administrator with access to the security settings helps you resolve such issues without contacting Google Cloud Support. This way, if one administrator loses access to their 2-Step Verification method and is locked out of their account, they can work with another administrator to restore access. We recommend that you set up more than one administrator in your organization with access to the security settings in the Google Admin console. If 2-Step Verification is enforced at your company, administrators won’t be able to sign in to their accounts if they lose access to their 2-Step Verification method.